Bring a positive attitude, a welcoming smile, and a willingness to work as a team.

This is a part-time, as-needed position. Hours vary based on scheduled events. Must be available to cover both AM and PM shifts, including weekends and holidays.

Responsibilities include guest check-in and checkout, managing reservations, answering calls, processing payments, and responding to guest requests with professionalism and care.

Qualifications:

• Previous hotel front desk experience and experience using Hilton’s PEP system.
• A positive attitude, strong communication skills, and attention to detail.
• Willingness to cross-train and assist in other departments as needed.
• Availability to cover AM and PM shifts, including weekends and holidays.

Bring your welcoming smile and team spirit—we’d love to have you join our team!

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.

Principal Responsibilities:

·         Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. 

·         Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.  Responds to all guest requests in a timely manner. 

·         Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

Job Duties:

·         Problem Solving- Identifies and resolves problems in a timely manner.  Develops alternative solutions, uses reason at all times. 

·         Customer Service – Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance.  Drives hotel shuttle to pick up and drop off guests at approved locations as needed.  Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. 

·         Team Work – Contributes to building a positive team spirit.  Treats others with respect and consideration regardless of their status or position.  Communicates with the housekeeping department about room status and availability. 

·         Organizational Support – Follows policies and procedures.

·         Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Applies feedback to improve performance.  Monitors own work to ensure quality.

·         Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.  

·         Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.

·         Compliance – Responsible for cash drawer content and transactions during the shifts.  Ensures accuracy or daily deposits.  Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. 

·         Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.  Maintains confidentiality.  Maintain a current room status report in case of emergency. 

·         Initiative - Asks for and offers help when needed.   

·         Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.  Is consistently at work and on time. 

Responsible for maintaining a constant supply of clean linens and towels for the hotel.  

Principal Responsibilities:

·         Tends laundering machines to clean articles such as rags, wiping cloth, towels, sheets and other linen. 

·         Inspect linen to locate and salvage stained or torn items.  Records counts for discarded linen. 

·         Folds, stacks and places towels, sheets and other linen in appropriate storage bin. 

·         Checks stock and notifies Executive Housekeeper of supply needs. 

Job Duties:

·         Customer Service – Responds promptly to customer needs, requests for service and assistance.  Respond to special requests from guests.    

·         Team Work – Treats people with respect.  Keeps commitments.  Upholds organizational values.   Assists with preventative cleaning programs as assigned.  Assists with the transportation of soiled linen containers and clean linen carts.     

·         Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.  Maintains cleanliness of storage and laundry rooms. 

·         Quantity – Meets productivity standards and completes work within a timely manner.  Completes tasks within approved budget and time.

·         Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.  Wears gloves while handling soiled linen.  Responsible for any assigned keys and for following key control policies.  

·         Dependability – Is consistently at work and on time.  Arrives at scheduled meetings and appointments on time.  Is able to meet the demands of the industry with regard to working holidays and weekends. 

·         Initiative – Volunteers readily.  Asks for and offers help when needed.  Check with supervisor upon completion of shift before leaving for the day.    

·         Compliance – Report all lost and found articles to supervisor.  Reports equipment problems to maintenance.